FAQs
There are so many models (U15, U16 Flex, U20, etc.). How can I choose the one that best suits my needs?
If you're looking for the best value for money: choose the U16 Flex, which is lightweight and perfect for daily use on hard floors.
If you prefer telescopic handles: choose the U15, designed specifically for users who prefer the flexibility of telescopic handles and don't like folding handles.
If you're looking for an all-around vacuum cleaner: choose the U20. It stands out for its runtime, anti-tangle system, and suction power.
What guarantees does Ultenic offer when purchasing from its website? How is after-sales service handled?
When you place an order on the official website, you’ll enjoy:
Official warranty: We offer a 2-year warranty and specialized technical support in the event of any quality issues during that period.
Hassle-free returns and exchanges: Enjoy a 30-day return policy in accordance with local laws. Our customer service team is always available to answer any questions, from assembly to maintenance.











