FAQs
Is an automatic dust collection feature really necessary?
We recommend choosing a model equipped with a DustBag system. Standard robot vacuums require frequent manual emptying of the dustbin, whereas models with the DustBag system automatically suck debris into a sealed dust bag. A single dust bag typically lasts 60–90 days, meaning you won’t need to empty it for up to two months—making it ideal for busy households or people with dust allergies.
What’s the difference between LiDAR navigation and regular navigation? Will it damage the furniture?
Ultenic's high-end models utilize LiDAR laser navigation technology, enabling 360° scanning and precise mapping of the entire home. Unlike robots that navigate by random collisions, it can identify obstacles and plan the optimal path, ensuring it won’t bump into furniture. It also operates accurately in low-light conditions and even supports the configuration of “no-go zones.”
If my home internet goes down, can I still use my robot vacuum?
Yes. While the Ultenic app offers advanced features such as scheduling and selecting specific areas to clean, you can also:
Start cleaning directly using the physical buttons on top of the robot;
Use the remote control included in the package (available on select models).
This makes it ideal for elderly family members.











